Shipping and Return Policy
Shipping of kit to customer:
Domestic USPS First Class Ground Shipping of Loveprint Kit(s) is free to the customer.The customer can choose to have their kit(s) shipped to them via Priority or Overnight mail service for an additional charge.
Shipping of wax impressions back to Loveprint:
A prepaid return shipping label is included in the kit(s) for the customer to use to ship their wax impressions back to Loveprint. It typically takes 3 to 5 business days to receive your kit.
Shipping of Loveprint piece(s) to customer:
First class insured shipping of the finished Loveprint piece(s) to the customer is free. For shipments valued at over $750 we require a signature. If you choose to waive the signature requirement, Loveprint cannot be responsible for lost or stolen shipments..
Shipping of kit to customer:
First Class Shipping of Loveprint Kit(s) for international customers will be quoted after the purchase. Shipping typically takes 10 to 14 days to receive. If you would prefer faster shipping, please contact customer service using the form on this page.
Shipping of wax impressions back to Loveprint:
The customer is responsible for the international shipping cost when shipping the wax impressions back to Loveprint Jewelry.
Shipping of Loveprint piece(s) to customer:
The customer is responsible for this international shipping cost, an invoice will be sent. Shipments leaving the U.S. and entering a foreign country are subject to taxes and duties as determined by Customs in the destination country. Any shipping/duties will be calculated at checkout prior to the order being submitted. International orders are nonrefundable.
Loveprint jewelry kits:
From the day you receive your kit, you have 10 days to return it, unused, for a full refund minus shipping and handling fees which is $15.
Loveprint finished product:
Every Loveprint piece is custom and handcrafted. Finished products are nonrefundable. If you are not 100% satisfied, we will correct or redo your finished piece(s).
Please contact us within 72 hours of receiving your order to explain the problem, and we will work with you to resolve it to your satisfaction.
Loveprint Charms and other ready-made merchandise:
All items sold on the Loveprint website that are NOT custom-made can be returned for a full refund minus shipping and handling fees which is $15 within 14 days of purchase. Returned items must be in the same condition they were shipped, free from scratches and obvious wear and tear. Please contact us for a return shipping label.